Published 2013.04.15

Case Aerospace Segment: Improving business

The customer, an airline company, is responsible for service and maintenance of their own fleet as well as the fleets of other airlines – a business where the demand for the fast and secure delivery of packages is a top priority in the workflow. 

Fleet maintenance can take place in two different ways: at the airlines' own facilities or at other service stations throughout the world. This involves several complicated flows of spare parts from the customer to the various service stations and vice versa. Problems in that flow can be extremely costly without the right procedures to resolve them.

Nefab's review of the customer's packaging system

With expedience and security as top priority, extra costs will quickly pile up if the packaging logistics are not well organized. The customer handled more than 3000 different types of packages delivered by roughly 10 different manufacturers and distributed them to 6 different hangers. It was a tracking nightmare. First, the packages were difficult to find because it was hard to know in which hangers they were located. Second, many return packages disappeared in transit around the world because the company did not have an efficient tracking system. As a result, many components were re-packed in the wrong packages, which caused much damage to fragile spare parts. Or else, new packages were purchased in a panic at the last minute, even when the right package was sitting in the next hanger a short distance away.

The customer was losing time and money. It needed a partner who could offer a complete packaging solution, with multi-material capability and a global presence. The customer needed a partner with design resources who could reduce and standardize the range of packaging and simultaneously develop new packages for new components. It also wanted help creating a database system to support the entire packaging process with logistics, warehousing and ordering. The customer's answer? Nefab.

Nefab made great changes to the package selection and logistics system. It reduced the number of packages to around 400, developed a new database with the input of this customer that answers the questions "What", "How" and "Where", and is presently working to make the entire return package system traceable by using RFID.

Quality and cost control

The ability to coordinate solutions and deliveries to various and multiple localities, means that both the customer´s suppliers of parts as well as their airline customers and suppliers on the right time at the right can use the right package at the right location.
The location and movements of information around packaging and components will set the customer forward in controlling their cost within their supply chain.

Today, the customer has full control over the flow of packages and is enjoying savings of 20-30% with much less hassle.